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Legal

Privacy Policy

Effective Date: 26 May 2026

Ren respects your privacy and is committed to protecting personal data in accordance with:

  • UK GDPR
  • Data Protection Act 2018
  • applicable privacy legislation

1. Information We Collect

We may collect:

  • name
  • email address
  • login credentials
  • subscription status
  • written reflections
  • questionnaire responses
  • uploaded content
  • AI-generated outputs
  • technical usage data
  • IP address
  • browser/device information
  • cookie and localStorage identifiers

2. Sensitive Reflective Content

Because Ren is designed around personal reflection, users may voluntarily provide emotionally sensitive or deeply personal information.

Submission of such information is entirely voluntary.

Ren does not provide healthcare services or clinical assessment.


3. How We Use Information

We use information to:

  • provide and operate Ren
  • generate outputs
  • maintain security
  • authenticate users
  • process subscriptions
  • improve functionality
  • comply with legal obligations

We do not sell personal data.

We do not use user content for advertising profiling.


4. AI Providers

Ren may use third-party AI providers to process user content and generate outputs.

Processing occurs solely to provide the Ren experience.

We seek to implement reasonable contractual safeguards with relevant providers.

Potential providers may include:

  • OpenAI
  • Anthropic

5. Cookies and Browser Storage

Ren uses cookies, localStorage and similar browser technologies to:

  • preserve questionnaire progress
  • maintain login sessions
  • remember user preferences
  • improve platform functionality
  • understand general usage patterns

We do not use advertising trackers or sell personal data.


6. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • performance of a contract
  • legitimate interests
  • compliance with legal obligations
  • consent where required

Where users voluntarily submit emotionally sensitive reflective content, processing occurs based on explicit user action and consent.


7. Data Retention

We retain data only for as long as reasonably necessary to:

  • provide the Service
  • maintain security
  • comply with legal obligations
  • resolve disputes

Users may request deletion of their account and associated content.

Deletion requests are typically processed within 30 days unless legal retention obligations apply.

Certain records may be retained where legally required.


8. International Transfers

Some service providers may process data outside the United Kingdom or European Economic Area.

Where transfers occur, we seek to implement appropriate safeguards.


9. Your Rights

Depending on your location, you may have rights to:

  • access personal data
  • correct inaccuracies
  • request deletion
  • restrict processing
  • object to processing
  • request portability
  • withdraw consent

UK users may contact the Information Commissioner’s Office.


10. Security

We use reasonable technical and organisational safeguards designed to protect personal data.

However, no online system can be guaranteed fully secure.


11. Children

Ren is intended only for users aged 18 or older.


12. Changes to This Policy

We may update this Privacy Policy periodically.

Continued use of Ren after updates constitutes acceptance of the revised policy.


13. Contact

privacy@ren-patterns.com